AI AutomationBusiness Process Automation With MCP: A Practical Guide
What MCP changes for business process automation: which workflows to start with, the tools that support it, and the guardrails that keep AI-run processes safe.
· 16 min read
AI assistants on your docs
An assistant that answers from your docs, with sources.
Your team and your customers ask the same questions every week. We build assistants that answer from your own documents, show where each answer came from, and hand off to a person when they're not sure.
Sound familiar?
Where this usually starts
- “New staff ask the same questions that are already answered somewhere in a doc.”
- “Customers wait for answers that live in your help pages.”
- “Generic chatbots make things up, so you don't trust them with your customers.”
What we build
What you get
Internal knowledge assistant
Answers from handbooks, SOPs and policies, inside Slack, Teams or a web app.
Customer help assistant
Answers from your help docs and product pages, with a hand-off to your team.
Sources on every answer
Each answer links to the passage it came from, so people can check it.
Knows what it doesn't know
When the docs don't cover a question, it says so instead of guessing.
How we work
From brief to running system
- 1
Send the brief
Five quick questions about what you need and why.
- 2
Scope the first version
A short call, then a written scope and a fixed quote before any work starts.
- 3
See it take shape
Working previews every week, on your real data where possible.
- 4
Launch and improve
We ship it, watch how it's used and fix what gets in the way.
Built by the studio
BNB Analytics
A DeFi analytics platform we built with a RAG-backed chat that answers from live data and news.
From the blog
Read before you decide
Questions people ask
Is our data used to train AI models?
Business API plans from providers like OpenAI and Anthropic don't train on your data by default. We agree where your documents are stored during scoping.
What happens when the assistant doesn't know?
It says it can't find the answer in your docs and offers to pass the question to a person. It doesn't guess.
What documents can it use?
PDFs, Google Docs, Notion, help-centre articles, web pages and most file formats. We can keep it in sync as the documents change.